What type of plan do I need?
Can I make more than one offsite backup per day?
What if I am unable to sign up for the backup service?
What is incremental backup and how does In-File Delta work?
How does Volume Shadow Copy works?
Is there a way to backup Oracle 7.3.4 on NetWare?
Does Remote Backup Manager (RBM)have to stop the application when doing online backups?
How can I backup a huge data set over the Internet?
What are Off-line backup, Logout backup reminder and Local backup features?
What do I have to do in order to backup open files?
What is the purpose of the Retention area, can I disable it?
Is there an example on how the Retention area works?
How is the data privacy being maintained on RBM Data Server?
What if I lose my password or change?
Can I use Remote Backup if I work from home?
Do I have the right internet connection?
What happens if things go wrong?
Do I need a password?
Support
Which files can I select for backup?
Is there anything else I need to do?
Trial period
Answers
What type of plan do I need?
To determine what type of plan you require, you can do the following: Create a new folder and copy all the files you want to backup to this folder. NOTE: To save space only select files containing data and not software program files. Select the folder and choose properties to see the data storage space you need. Despite the fact that your data will be almost 50% compressed (depending on the type of data) we advise you to subscribe for the uncompressed amount of space because you'll be saving data from different points in time.
Can I make more than one offsite backup per day?
Yes. Your data will be safely stored with just two clicks. There is no limit to the data transfers or the number of offsite backups you can make per day.
What if I am unable to sign up for the backup service?
All your sign-up details for offsite backup are entered into what is known as a "pop up window". If you are using what is known as a "pop-up killer", then this window is not displayed. Please switch off the pop-up killer when using our backup program and web site.
What is incremental backup and how does In-File Delta work?
In an incremental backup, only modified files will be uploaded to the Remote Backup Server.
On the other hand, In-File Delta is applicable to the physical files to be uploaded to
Remote Backup Server, does not matter whether it is a MS SQL database file, MS
Exchange transaction log file or any normal file in a FileBackupSet. Specifically, only
the changed blocks in comparison the original file on the Remote Backup Server (delta file)
will be uploaded.
For each modified file, Remote Backup Manager (RBM) would determine whether the entire file or only
delta file should be uploaded. If the entire file is to be uploaded, the old version of
the file will be moved to the Retention area. Else if only the delta file is to be
uploaded, the previous delta files will be moved to the Retention area and the Data
area should contain the original full backup file, checksum file and the latest delta
file of this file.
How does Volume Shadow Copy works?
Please refer to http://technet2.microsoft.com/WindowsServer/en/Library/2b0d2457-
b7d8-42c3-b6c9-59c145b7765f1033.mspx
Is there a way to backup Oracle 7.3.4 on NetWare?
To backup Oracle 7.3.4 on NetWare 5.1, it is not possible to use the Oracle agent,
you need to do the followings:
1. Backup all Oracle 7.3.4 data files, control files, and pfile.
2. Use "exp" (export utility) to dump Oracle database to a dump file (make this a
pre-backup command)
3. Use RBM to backup this file
When you need to restore the database, just restore all data files, control files, pfile
to its original location and use "imp" (import utility) to put the data back into Oracle
database.
Does Remote Backup Manager (RBM) have to stop the application when doing online backups?
RBM can backup application data while the application is still running.
Particularly, we have special agents for MS Exchange Server, MS SQL Server, Oracle,
Lotus Notes and MySQL, which allows these applications to be backed up while they
are online. With the Volume Shadow Copy feature started from RBM v5.0, we
are able to backup other types of applications while they are online.
How can I backup a huge data set over the Internet?
If you have a lot of data (e.g. 300GB) to backup to the backup server, it would take
a considerable amount of time to perform the first full backup through the Internet.
You can use the Seed Loading Utility to backup your backup set to local hard disk
(instead of directly to the backup server) and then transport the backup data, using
a removable hard disk, to your backup service provider. The administrator can then
load all your backup files from your removable hard disk into your backup account.
This could save you days (even weeks) of performing your first full backup. And
since subsequent backups are incremental (only new or updated files will be
uploaded to the server), the amount of data transfer should be relatively small.
What are Off-line backup, Logout backup reminder and Local backup
features?
Off-line backup is basically designed for notebook users who are off-line most of the
time and cannot rely on backup schedule to backup regularly. The backup interval
allows notebook users to specify the interval that they would like their data to
backup. If this interval has elapsed, backup will run automatically once this machine
is online.
Logout backup reminder asks user if they would like to backup if they logout of the
computer or shutdown their computer.
Local backup allows an extra copy of backup file to be kept on local hard disk when
running backup.
What do I have to do in order to backup open files?
Volume Shadow Copy, which allows backup of open file, comes with Windows XP and
2003 by default. For older platforms, e.g. Windows 9x/ME/NT/2000 or NetWare, we
would recommend adding a third party open file manager option (e.g. St. Bernard
Open File Manager - http://www.stbernard.com/) which might cost around US$100
for each workstation and US$300 for each server if open file backup is required.
* Open file option is not required on Linux/Unix/Mac OS X because no files are held
exclusively open by applications.
What is the purpose of the Retention area, can I disable it?
Deleted and modified files in the current backup are moved to the Retention area in
RBM Data Server and they will stay there as defined by the retention policy of the backup
set. You can restore those files that are still in the Retention area. The main purpose
of the Retention area is to facilitate retrieval of historical snapshots of a backup set.
Note that the data in the Retention area still counts towards your quota and
it stay there as defined by your retention policy.
Unfortunately, the Retention area cannot be disabled, at its minimum, you
can choose to keep deleted files for 1 backup job.
Is there an example on how the Retention area works?
Suppose you have 10GB of initial data which grows by 200MB (0.2GB) per day, and
on each day 100MB (0.1GB) of the data is modified or deleted from the client
machine. Assume he takes the default retention policy setting, i.e. 7 days. Then,
Day 0: Data = 10G; Retention = 0; Total quota used = 10G;
Day 1: Data = 10.2G; Retention = 0.1G; Total quota used = 10.3G;
Day 2: Data = 10.4G; Retention = 0.2G; Total quota used = 10.6G;
...
Day 7: Data = 11.4G; Retention = 0.7G; Total quota used = 12.1G;
Day 8: Data = 11.6G; Retention = 0.7G; Total quota used = 12.3G;
(the 0.1G from Day 1 is removed from the Retention area)
Day 9: Data = 11.8G; Retention = 0.7G; Total quota used = 12.5G;
(the 0.1G from Day 2 is removed from the Retention area)
…and so on
Thus if data is not being modified or deleted frequently, then the size of Retention
area should be minimal.
How is the data privacy being maintained on RBM Data Server?
All data are encrypted with user's defined encrypting key before they are sent to the
online backup server. The encrypting key is not stored on RBM Data Server. Without the encrypting key, the backup files are useless to anyone. The backup user is the only
person who can decrypt the backup files to reveal the original content.
What if I lose my password or change it?
Once set for a Backup Set, the encrypting key cannot be changed. This is necessary
for the integrity of the Backup Set, making sure that backup data is only encrypted
by one key. Otherwise, you will have problems remember two encrypting keys when
you want to restore your files in the future.
You need to recreate your Backup Set if you really want to change your encrypting
key.
Can I use Remote Backup if I work from home?
Remote Backup is highly suitable for home users, as well as those who are self-employed and who do not use large servers or system administrators.
Do I have the right internet connection?
An average broadband connection should be sufficient to the optimal use of our Remote Backup Service. Our software only transfers altered or new data. All data is also compressed before being transferred. This limits the amount of data transfer required.
What happens if things go wrong?
You have lost a file. Perhaps your hard drive has crashed and you want to reinstall your files. Perhaps you would like to transfer your data to a new system. Or you want to access your work from a different location. All of this can be done.
As soon as you have access to an internet connection, you can continue to work with any file that you previously selected for backup, or you can do this straight from the software
• Click on Login
• Login with your Login Name and password.
• Click Restore.
• Forgotten your login?
• Click on 'Forgot password' and enter your email address.
We will immediately send you your Login name and password.
Do I need a password?
You select your own password, which will be used to encrypt your files. You will need this password to retrieve the files. Remote Backup has no access to this password. In this way, we ensure that no-one has access to your data. Alternatively, you have the option not to encrypt your files.
We always have support available on our web site 24hrs/7. Our current phone support hours are 9am-5pm eastern standard time. Emergency technical support for after hours is available. Please contact us for this service.
Which files can I select for backup?
Check what applications are in use for email, word processing, databases and so on. Verify the file format of these applications, and the default file location. You can easily select these important files, folders and directories through our software. Always select the My Documents folder for backup! Remember: files that you do not select for backup, cannot be retrieved!
Is there anything else I need to do?
Make sure that you do not switch off your PC before the backup has been made. Our software automatically creates at least one backup per day. Please ensure that all programs are closed after you have finished your work. If required, our software can switch off your PC as soon as backups have been made.
It’s free to use for 30 days without any obligations, up to 500MB.
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